Promote Your Business – FREE!

I am revealing a secret.  We have been utilizing the following information for a couple of years, and now I am sharing it with you.  We include these services, among several others – as part of our Website Strategy for your online business.

Want to get your company listed in the ‘Local Search Engine Results‘?  Try these links below and submit your company listing to be included!  These are important and helpful resources to getting listed in the search engines, and letting current and potential customers find your business (and website)!

Google Local
Yahoo! Local
Live Local
(MSN/Live pulls information from InfoUSA - a great business listing company in Omaha)

Want to get more great ‘local’ search engine results:
Make sure that you company name and address are at the bottom of most of the pages in your website…

Here are some other resources for listing your website/company.  These are valuable places to list your business because most of these resoures provide results for many other sites/directories.

Verizon SuperPages
Yelp
Merchant Circle
Insiderpages
YellowPages
InfoUSA
Dun and Bradstreet
Go My Local

Be sure to read these pages and avoid the ‘Premium, Platinum’, or other fancy sales terms.  You can list your business FREE on these sites, and you can get results without paying for it!

Let me know if you have any questions about how these can improve your business traffic and search engine results…

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Understanding Search Engines

Understanding Search Engines

Search engines are websites that allow users to find information on the Internet based on topics of interest. They work like a library where users can enter keywords, phrases and terms related to their topic of interest, and the search engine will generate a list of relevant Web pages with appropriate links. So the challenge for website owners is:

  • Getting included in the search engine database so customers can find you.
  • Ranking as highly as possible on the search results pages so you get more traffic.

“…the top 30 results get over 90% of search traffic and the top 10 results receive nearly 80% more traffic than those in positions 11-30 achieve.”

(Pennsylvania State University 2003)

There are hundreds of search engines around, some of the major ones being Google, Yahoo!, MSN, AOL, Ask Jeeves and Alta Vista. There are also a large number of smaller search engines and business directories focused on particular regional areas or specific topics of interest.

So how do these search engines work?

  • Each search engine relies on a database containing the full text of Web pages selected from the billions of Web pages out there.
  • Search engine databases generate their organic listings using computer robot programs called spiders. Robots are programs that trawl the Internet to find pages for potential inclusion by following the links in the Web pages they already have in their database.

If you want your website to be included in the search engines, you have three main options:

  • You can wait and hope that the search engine spiders find your site on their own by following links pointing to your website.
  • You can submit your website – request inclusion in the search engine database (search engine index) – which is more effective than relying on spiders alone.
  • You can pay a fee for guaranteed inclusion– this leaves nothing to chance and your Web page is indexed in a timely manner.

Inclusion is at the discretion of the search engines and can be a long drawn out process.  Visit the Search Engine Optimization section of our website to get your website submitted quickly and easily.

Once your Web page has been included in a search engine’s database (indexed), the search engine then uses an algorithm to determine the ranking of results for each keyword search. At this point, the on-page optimization of your website and off-page optimization is pivotal to your success in the search engine ranking process. Professional optimization is geared towards understanding and adapting your website to best present your Web pages for these algorithms. As the algorithms search engines use frequently change, on- and off-page optimization needs to be an ongoing process.

It is evident that the processes of submission and optimization work hand in hand. One without the other seriously inhibits your search engine ranking potential. Remember, the top 30 results receive over 90% of the search traffic.

So how can eSolutions Interactive help you?

By providing first-class Search Engine Optimization to your web project.  Whether an eCommerce Shopping Cart with products that need indexing, or your company Website, eSolutions Interactive can provide SEO services to get you noticed and bring visitors to your website.

Let us know if we can help you!

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Putting the “Service” back in “Customer Service”

The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation?

Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though you’re not face-to-face with your customers, you still leave a lasting impression. Do you come across as caring and competent, or menacing and mechanical?

Offering stand-out service on the Internet isn’t as hard as it is rare. Take these simple steps towards old-style service in the digital age:

  1. Give Each Customer a Personal Response
  2. Be Clear, But Sincere
  3. Offer Live Customer Support
  4. Make Sure Your Support Reps Have All the Answers

Give Each Customer a Personal Response

    When a customer sits down to e-mail your company, it’s because he needs help. He chooses e-mail because it’s quick, but his request still warrants a satisfying and personal response!

    Companies eager to save time and money often take automation too far in their customer support. Each customer has a unique question, and deserves a unique answer. Even if you save time by copying and pasting stock replies, change the opening and closing to make the message sound less robotic.

Be Clear, But Sincere

    When responding to customers’ e-mail, be sincere and to the point. Before sending a message, try turning the tables. Ask yourself, “Would this answer satisfy me if I were the customer?”

    Take that extra moment to give your customer the help he deserves. It might mean the difference between a satisfied customer and a credit card chargeback!

Offer Live Customer Support

    E-mail has become an acceptable form of communication. But, live customer support is still necessary. The plethora of information available online can be overwhelming to customers, especially those new to the Internet!

    Single your company out from the crowd by providing customers with a real person to talk to. Live phone support is an invaluable way to foster trust. When your customer has reached the end of his Internet rope, and just needs help, your toll free number is the answer he’s looking for.

Make Sure Your Support Reps Have All The Answers

    The presence of phone support will do no good if your staff doesn’t know your product! Customer support reps should be warm and friendly, and willing to help with any aspect of your product.

    What a good feeling it is to talk to someone who feels confident in his product. It’s even better if he’s knowledgeable enough to solve your problem without transferring you all around the company!

Provide Stand-Out Service; Gain Lifelong Customers

    Too many e-businesses skimp on customer service, hiding behind web sites and message boards. Customer support is an integral part of every company, even those operating solely online. Be one of the few to offer stellar service, and gain customers for life!

    by Sean Cohen

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